Shipping Policy

Last updated: August 31, 2026

Thank you for shopping at Grabora. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Shipping Destinations

Grabora currently ships to customers in:

• The United States

• Canada

Available shipping methods and charges will be displayed at checkout based on your delivery address.

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from delivery time.

During holidays, promotional events, or periods of unusually high demand, order processing may take longer.

Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are:

• United States: 7–15 business days

• Canada: 8–20 business days

These timeframes are estimates and are not guaranteed. Delivery may be affected by carrier delays, customs processing, severe weather, holidays, incorrect address information, or other circumstances outside Grabora’s reasonable control.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotion will be clearly displayed on our website or during checkout.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Tracking information may take 2–5 business days to begin showing updates after the shipping confirmation is sent.

Please note that some international or last-mile carriers may provide limited tracking updates.

Multiple Packages

Grabora works with multiple fulfillment partners and warehouses. If your order contains several products, they may be shipped separately and arrive at different times.

You will not be charged additional shipping fees when an order is divided into multiple packages unless otherwise stated at checkout.

Order Changes and Cancellations

Please review your shipping address and order information carefully before completing your purchase.

If you need to change or cancel an order, contact us as soon as possible at contact@grabora.net. We cannot guarantee changes or cancellations after an order has entered processing or been shipped.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Grabora is not responsible for delays or unsuccessful delivery caused by incorrect, incomplete, or outdated address information provided during checkout.

If a package is returned to us because of an address error, additional shipping charges may apply before it can be sent again.

Customs, Duties, and Taxes

Orders delivered to Canada may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by local authorities.

Unless expressly stated during checkout, these fees are not included in the product price or shipping charge and are the responsibility of the customer. Grabora does not control or determine these charges.

Refusing a delivery because of customs charges does not automatically qualify the order for a full refund. Any refund will be handled according to our Refund Policy and may exclude shipping, customs, or return-related costs where permitted by law.

Shipping Delays

If we are unable to ship your order within the timeframe stated at the time of purchase, we will contact you with an updated shipping estimate. Where required, you may accept the delay or cancel the affected order for a full refund.

Once a package is in transit, delays caused by carriers, customs authorities, weather events, transportation disruptions, or other circumstances outside our reasonable control may occur.

If your tracking information has not changed for an extended period, contact us at contact@grabora.net so we can investigate.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Verify the shipping address on your order confirmation.

2. Check around the delivery location, mailbox, building reception, and any safe-drop areas.

3. Ask household members or neighbors whether they accepted the package.

4. Contact the shipping carrier for additional delivery information.

5. Allow up to 48 hours, as some carriers mark packages as delivered shortly before arrival.

If the package is still missing, contact us at contact@grabora.net within seven days of the recorded delivery date. We will review the order and assist with the available next steps.

Lost Packages

If a package appears to have been lost in transit, contact us at contact@grabora.net with your order number.

We will investigate the shipment with the carrier or fulfillment partner. Any replacement or refund will be determined based on the investigation, our Refund Policy, and applicable consumer law.

Damaged or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us at contact@grabora.net within seven days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs or video showing the product, packaging, and shipping label

Please keep the item and its original packaging until we have reviewed your request and provided instructions.

Undeliverable or Refused Packages

Packages that are refused, unclaimed, or returned because of failed delivery attempts may be subject to return shipping or processing costs.

Refund eligibility for these orders will be determined according to our Refund Policy and applicable law.

Contact Us

For questions about shipping or an existing order, contact:

Grabora
Email: contact@grabora.net

Please include your order number when contacting us so we can assist you more efficiently.